We have the opportunity in this course to explore the concepts of quality improvement and quality assurance as it relates to the role of the professional case manager and case management practice. This course is structured to present theories of quality improvement in health care delivery services, from a case management perspective. Professional case managers prepared at the graduate level practice in more advanced roles today, and are intimately involved in the analysis and improvement of care service design and delivery.

Textbook:Advanced Case Management: Outcomes and Beyond, Suzanne K. Powell, Lippincott, Williams and Wilkins, Philadelphia, 2000. ISBN #: 0781722349.