1.Total Quality Management(TQM)
Learning a system of management based on the principle that every member of staff must be committed to maintaining high standards of work in every aspect of a company’s operations.Total quality management consists of organization-wide efforts to “install and make permanent climate where employees continuously improve their ability to provide on demand products and services that customers will find of particular value.
2.Infection Control Management
Learning Infections acquired during health care delivery, more appropriately called health care-associated infections (HAIs), are a significant public health problem around the world. It is estimated that 5%–10% of patients admitted to acute care hospitals in developed countries, acquire one or more infections. In developing countries the risk of infection is 2–20 times higher and the proportion of patients infected can exceed 25%. The objective of this paper is to draw attention to the hitherto unrecognized public health problem emerging from health care-associated infections in the Region and provide evidence that a considerable proportion of the burden of disease attributable to health care-associated infections can be prevented with low-cost interventions. A set of actions are proposed that can be implemented easily and readily across countries without major resource implications.
3.Leadership in health care field
Learning Leadership is the most influential factor in shaping organisational culture and so ensuring the necessary leadership behaviours, strategies and qualities are developed is fundamental. … Effective leaders in health services emphasise continually that safe, high quality, compassionate care is the top priority.
4.Communication Skills
Learning The patient-centered care model 13 underscores the essential features of healthcare communication which relies heavily on core communication skills, such as open-ended inquiry, reflective listening and empathy, as a way to respond to the unique needs, values and preference of individual patients
5.Strategic Management
Learning Strategic management provides overall direction by developing plans and policies designed to achieve objectives and then allocating resources to implement the plans. Ultimately, strategic management is for organisations to gain a competitive edge over their competitors. The vision and mission state where the organization is going (vision) and what it will do to get there (mission). … The values statement defines what the organization believes in and how people in the organization are expected to behave—with each other, with customers and suppliers, and with other stakeholders.
6.Quality Improvement Plan
Learning The purpose of the Quality Improvement (QI) Plan is to provide a formal ongoing process by which the organization and stakeholders utilize objective measures to monitor and evaluate the quality of services, both clinical and operational, provided to the patients. All successful quality improvement programs include four key components: the problem, goal, aim, and measures. All successful quality improvement programs start with an in-depth understanding of the problem.
7.Key Performance Indicators(KPI’s)
Learning Clinical indicators are measures of the process, structure and/or outcomes of patient care. They are used by health systems and services, as well as accreditation and regulatory bodies, to identify areas of concern which might require further review or development.
8.Policies and Procedures
Learning A health and safety policy sets out your general approach to health and safety. It explains how you, as an employer, will manage health and safety in your business. It should clearly say who does what, when and how.
9.SWOT Analysis
Learning A SWOT analysis provides programs and organizations with a clear, easy-to-read map of internal and external factors that may help or harm a project, by listing and organizing a project’s strengths, weaknesses, opportunities, and threats
10.Route cause analysis and Failure Mode Effect Analysis
Learning Typically, a root cause analysis (RCA), which is also called failure analysis or accident investigation, looks back on what already happened. A failure modes effect analysis (FMEA) looks ahead to what could happen. Investigating why a problem occurred is reactive. Anticipating how something could go wrong is proactive
11.Auditing In Health care Field
Learning Audit is the review of a process or practice or outcomes against a pre-agreed set of standards and forms part of the quality improvement process. It is central to improving quality standards within healthcare and is an important part of maintaining high standards and patient safety.
12. Importance of Accreditation in health care
Learning Accreditation to a health care organisation stimulates continuous improvement. It enables the organisation in demonstrating commitment to quality care. It raises community confidence in the services provided by the health care organisation. It also provides opportunity to
