Handling Difficult People and Situations
About Course
Delivery Options
– 10 hours of online training with 24/7 mentoring.
– 10 hours onsite scheduled course at one of our authorized centers around the world and through our accredited trainers.
– Group online / onsite course customized to need.
– 10 hours onsite scheduled course at one of our authorized centers around the world and through our accredited trainers.
– Group online / onsite course customized to need.
HOW YOU WILL BENEFIT?
- Discuss lens of understanding components.
- Define personality and its styles.
- Present different communication styles and difficult situations and how to deal with them.
- Apply an action plan pertaining to handling difficult people.
WHAT YOU WILL LEARN?
- Lens of understanding and communication.
- Personality types.
- Types of difficult people.
- Success factors and barriers to handling difficult people.
- Handling difficult situations.
- Action plan for handling difficult people and situations.
Course Code
SS-04