Conflict Management
About Course
Delivery Options
– 20 hours of online training with 24/7 mentoring.
– 20 hours onsite scheduled course at one of our authorized centers around the world and through our accredited trainers.
– Group online / onsite course customized to need.
– 20 hours onsite scheduled course at one of our authorized centers around the world and through our accredited trainers.
– Group online / onsite course customized to need.
HOW YOU WILL BENEFIT?
- Understand what conflict is and how it can escalate.
- Discuss the different types of conflict and its stages.
- Recognize the most common conflict resolution styles and when to use them.
- Describe common techniques for intervention.
WHAT YOU WILL LEARN?
- Conflict and human behavior.
- How conflict arises.
- Why conflict happens.
- Role of communication in conflict resolution.
- Intervention techniques.
- How to help others through conflict.
Course Code
MG-07